• All accounts are due and payable upon receipt of statement. If payment has not been received by the next billing date, a $2.00 handling fee will be charged. Accounts past due more than thirty (30) days may not continue to use Extended Care services. An account must be current to qualify for the contracted Extended Care rate, otherwise the drop-in rate will be charged. Extended Care fees will not be refunded for sickness or other changes in family plans.